shipping and returns
“Returns are facilitated directly by the respective sellers under this policy. It includes options for exchange, replacement, and refunds. Keep in mind that not all products within a specific category have the same returns policy.
Eligibility for Returns:
- Returns and replacements can be requested within 5 days of delivery of the order, for the following reasons:
- Wrong Products Delivered: If you receive products different from what you ordered, you’re eligible for a return or replacement.
- Missing Products in the Order: If any items are missing from your order, please notify us within 5 days for prompt resolution.
- Damaged Products Delivered: If your products arrive damaged, we’ll gladly assist with returns or replacements.
- Expired Products Delivered: In case you receive expired products, reach out to us within the specified timeframe.
Refund Process:
- Refunds will be processed once the returned product is received by the seller.
- If the seller is unable to process a replacement, a refund will be issued.
Product Accessories:
- If a product accessory is missing, damaged, or defective, the seller may replace it or issue an eGV (electronic gift voucher) equivalent to the accessory’s price.
Non-Delivery Issues:
- If a product was not delivered despite a delivery confirmation email/SMS, report the issue within 5 days for investigation.
| Category | Returns Window, Actions Possible and Conditions (if any) |
|---|---|
| Gloves | 3 days Refund, Replacement or Exchange |
| Mask & Face Shield | 3 days Refund or Replacement |
| Forehead Thermometer | 3 days Refund, Replacement or Exchange |
| Glucometer | 3 days Refund or Replacement |
| Hand Sanitizer | 3 days Refund or Replacement |
| Oxygen Concentrator | 3 days Refund, Replacement or Exchange |
| Thermometer | 3 days Refund or Replacement |
| First Aid | 3 days Refund or Replacement |
