shipping and returns
Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
1. All goods are guaranteed to be unopened, unused and not affecting the secondary sales, you can apply for return.
2. If the goods can not be used or damaged, you can apply for return
3. If the package is damaged due to express delivery, you can apply for return
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
General Rules for a successful Return
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery
‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’
2. If the goods can not be used or damaged, you can apply for return
3. If the package is damaged due to express delivery, you can apply for return
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
General Rules for a successful Return
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery
‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’
| Category | Returns Window, Actions Possible and Conditions (if any) |
|---|---|
| Gloves | 3 days Refund, Replacement or Exchange |
| Mask & Face Shield | 3 days Refund or Replacement |
| Forehead Thermometer | 3 days Refund, Replacement or Exchange |
| Glucometer | 3 days Refund or Replacement |
| Hand Sanitizer | 3 days Refund or Replacement |
| Oxygen Concentrator | 3 days Refund, Replacement or Exchange |
| Thermometer | 3 days Refund or Replacement |
| First Aid | 3 days Refund or Replacement |
